FAQ

Products & Use

What are your products made from?

Our products are created using carefully selected materials, including botanical scents and wood-based elements.

We focus on balance, subtlety, and suitability for everyday living environments.

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Are your scents strong?

Our scent profiles are designed to be gentle and balanced.

They are intended to shape the atmosphere of a space quietly, rather than overpower it.

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How should I use your products?

Our products are designed to be intuitive and low-maintenance.

There is no fixed routine — they are meant to be used naturally as part of everyday life.

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Are your products suitable for small apartments?

Yes. Our products are designed with urban living spaces in mind, making them suitable for apartments and shared environments.

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Orders & Shipping

Do you ship internationally?

Yes. Selected orders are shipped directly from Hong Kong to international destinations, including Singapore.

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How much is shipping?

Shipping fees are calculated at checkout based on destination and order weight.

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How long does delivery take?

Estimated delivery time is 5–10 business days.

Delivery times may vary due to customs clearance or peak shipping periods.

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Will I receive tracking information?

Yes. Tracking details will be provided once your order has been dispatched.

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Retail & Availability

Do you have a physical store in Singapore?

We currently work with selected retail partners.

Availability may vary depending on location and product selection.

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Where can I see your products in person?

Our products are available through a small selection of curated retail partners.

Please refer to our Where to Find Us page for more information.

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Are online prices different from retail prices?

Prices may vary depending on retail location, selection, and local considerations.

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Care & Safety

Are your candles safe to use?

Our candles are designed for standard indoor use when used responsibly.

Please follow the care instructions provided with each product.

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Are your products suitable for sensitive individuals?

Individual sensitivity may vary.

We recommend using products in well-ventilated spaces and discontinuing use if discomfort occurs.

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Do you test on animals?

No. Our products are not tested on animals.