Guarantee & FAQ

Shipping & Delivery

Q1: What if my candles or glass sprays arrive damaged? 

A: We offer a 100% Worry-Free Safe Delivery Guarantee. We carefully pack every single order with thick, shock-absorbing, and eco-friendly honeycomb wrap to ensure it withstands international shipping. However, if your item arrives damaged in transit, simply send us a photo, and we will replace it for FREE. No questions asked!

Q2: How do I know my package won't get lost? Can I track it? 

A: Yes! All our Singapore deliveries are Fully Tracked to Your Doorstep. Once your order leaves our Hong Kong studio, you will receive an email with a secure tracking code. You can monitor your parcel’s journey every step of the way, giving you complete peace of mind.

Q3: I need a last-minute gift! How fast can you deliver to Singapore? 

A: We’ve got you covered! Our Standard Shipping takes about 7-10 days, but if you're in a hurry, you can choose our Express Delivery (1-3 Days) at checkout for just $28 SGD.

Pro tip: If your order is over $170 SGD, the Express Delivery fee drops to just $18 SGD!

Q4: Do you offer free shipping to Singapore?

A: Yes, absolutely! We offer FREE Standard Shipping (7-10 Days) on all orders over $60 SGD. Plus, if you are purchasing our $29 Discovery Sets to try out our scents, they come with FREE shipping automatically with no minimum spend!

Q5: Will I be charged customs duties or GST upon delivery in Singapore?

A: Standard small packages for personal use typically pass through customs very smoothly! For most orders under $400 SGD, there are no surprise customs duties or GST fees—the price you see at checkout is what you pay.

(Please note: In the rare event of random customs checks by local authorities, any potential import taxes or fees incurred will be the responsibility of the buyer).

Orders & Gifting 

Q6: Can I send an order directly to a friend as a gift? 

A: Yes, our products are beautifully and securely packed, making them ready for unboxing! You can also include a Complimentary Handwritten Gift Card. Simply leave your message (around 30-50 words) in the "Add a Free Gift Message" box at checkout, and we will handwrite it for you before shipping it directly to your recipient.

Q7: What payment methods do you accept for Singapore orders? 

A: We want to make your checkout as seamless as possible! We accept all major Credit Cards (Visa, Mastercard, Amex) and local payment gateways. Best of all, all transactions on our website are strictly processed in SGD (Singapore Dollars), so you never have to worry about hidden currency exchange fees.

For your convenience, we also provide Singapore local payment methods such as PayNow, GrabPay, and DBS PayLah!

"For your convenience, we also provide Singapore local payment methods such as PayNow, GrabPay, and DBS PayLah!.

Q8: How does the $5 Cashback Voucher for the Discovery Set work? 

A: It’s our way of letting you explore our scents risk-free! When you purchase any of our $29 Discovery Sets (which already come with FREE SG Shipping!), we will automatically email you a $5 Promo Code. You can easily apply this code at checkout when you return to purchase your favorite full-sized item (valid for orders over $45).

Q11: Do you accept bulk orders for corporate gifting or events in Singapore? 

A: Yes, we do! Our products make elegant and memorable gifts for VIP clients, employee appreciation, or event favors. We can coordinate bulk shipping directly to your Singapore office. Please visit our "Corporate Gifting" tab to download our catalogue or contact us for a custom quote.

Product Care & Safety 

Q9:  Are your scents suitable for Singapore’s tropical weather and air-conditioned rooms? 

A: Absolutely. Our signature woody scents, like Hinoki, Palo Santo, and Indian Sandalwood, are specially curated to be grounding and refreshing—never overwhelming. They perform beautifully in air-conditioned spaces, making them the perfect "scent reset" for your bedroom or office after a hot day out.

Q10: Are your candles and sprays safe to use around pets? 

A: We care about your furry friends! Our products are crafted with clean, non-toxic ingredients. Our candles use high-quality soy wax for a clean burn without harmful soot. While our scents are generally pet-friendly, every pet is unique. We recommend using them in well-ventilated areas and observing how your pets react.